You are probably reading this because I sent you an email with a link to this page. Normally this is in response to a question about an email you have received from one of our Email Servers. The message you received probably has a section like this:
MailEnable: Message delivery has failed.
The reason for this message is simple: Our Server was not able to send the message onward to the recipient's server, even after muliple attempts.
Many Email Servers do not send these messages, they just let you think it has gone, even if it fails completely.
We believe that you should be informed if the message has not been delivered in case the message is important. It is after all better to be informed.
The next questions we are often asked are:
Why did the email not go through?
The most common reason for this by far is mis-spelt or badly-formatted email addresses. In one recent example, the sender said "the email address is correct because I I copied and pasted it. In fact they had also copied the quote marks, and so the email address was invalid.
The second most common reason is because the message was rejected by the other person's server for spam reasons. Please look closely at your email, and review our tips on making your email not look like spam.
If you want a full diagnostic check, we can check our log files. Because of the time-consuming nature of this work, we will not atart without both the from and to email addresses and an exact date and time that the email was sent. Once we have these details, we can look at the log-files, and will report back any findings. Due to the length of time this work takes, there will be a charge.